• Registered: 2014-01-19
  • Posts: 10

Topic: Pro license purchasing problem

Hi,

So I tried contacting support a while ago about retrieving lost log in information because I couldn't do forgot password. I got a response but once I explained that I already paid for a pro license and I just wanted to know how to get my registration thing again, I didn't get a reply.

Not sure if it got lost in their spam or whatever, but I figured my purchase was a couple of years ago and they probably don't have the details anymore.

So I tried purchasing a pro license again.. and I couldn't. I got an error saying "We were unable to verify that the information you entered on the order form is valid." and an order ID number. I used the contact form (https://cutephp.com/feedback/) to contact support about it and didn't hear anything back.

So I tried again today, and it didn't work.. got the same error and an order ID. I clicked the link on the same page to send an email about it.

But does anyone else have this problem or know what I should do? I REALLY like CuteNews' simplicity, but at this point I'm not sure what to do.

  • Registered: 2013-02-06
  • Posts: 15

Re: Pro license purchasing problem

Same problem for me when contacting support, no answer at all. This is my topic: https://cutephp.com/forum/index.php?showtopic=44053

  • Registered: 2014-01-19
  • Posts: 10

Re: Pro license purchasing problem

Same problem for me when contacting support, no answer at all. This is my topic: https://cutephp.com/forum/index.php?showtopic=44053

Damn. I saw your post but I was hoping that someone had contacted you by now. https://cutephp.com/forum/style_emoticons/default/sad.gif

4 Reply by Support_Team (edited by 2014-01-20 07:22:37)

  • Registered: 2012-01-17
  • Posts: 773

Re: Pro license purchasing problem

Hi,

So I tried contacting support a while ago about retrieving lost log in information because I couldn't do forgot password. I got a response but once I explained that I already paid for a pro license and I just wanted to know how to get my registration thing again, I didn't get a reply.

Not sure if it got lost in their spam or whatever, but I figured my purchase was a couple of years ago and they probably don't have the details anymore.

So I tried purchasing a pro license again.. and I couldn't. I got an error saying "We were unable to verify that the information you entered on the order form is valid." and an order ID number. I used the contact form (https://cutephp.com/feedback/) to contact support about it and didn't hear anything back.

So I tried again today, and it didn't work.. got the same error and an order ID. I clicked the link on the same page to send an email about it.

But does anyone else have this problem or know what I should do? I REALLY like CuteNews' simplicity, but at this point I'm not sure what to do.

Could you kindly contact us via PM, so can figure out how to get in touch and help you.

Same problem for me when contacting support, no answer at all. This is my topic: https://cutephp.com/forum/index.php?showtopic=44053

We activated your account, please check your e-mail. We're terribly sorry for any inconvenience caused.

Best regards,
CN Support team