1 Topic by Newsmedia (edited by 2013-01-09 17:11:46)

  • Registered: 2005-03-23
  • Posts: 193

Topic: cannot login after purchasing licence and upgrading

Hello

I have just purchased a licence, upgraded to the latest version, tried to login and am told my login details are incorrect and the system banned me!

What do I need to do to log in ?????

I cannot recover any password, it says I don't exist!

This is a poor start and ill seek a full refund from you if you do not respond

Rgds
Keith

OK - have sorted this myself by manually editing the user_db file but unhappy at the lack of response.

Following the upgrade, all my users' passwords have become inactive.

And what happened to the file upload/insert function?

  • Piro
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  • Registered: 2006-03-02
  • Posts: 17

Re: cannot login after purchasing licence and upgrading

Hello support, are you there?  https://cutephp.com/forum/style_emoticons/default/unsure.gif

Same here. No response from support whatsoever. Used the support form: nothing. Used email: nothing. I think that is not acceptable.

  • Registered: 2005-08-16
  • Posts: 1,861

Re: cannot login after purchasing licence and upgrading

The file upload should be working if you have set the Full URL to cutenews Directory correctly.
The uploads folder is now cutenews/uploads. It was data/upimages. The upgrade script does not appear to fix this.

  • Piro
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  • Registered: 2006-03-02
  • Posts: 17

Re: cannot login after purchasing licence and upgrading

Damoor, is it right that you are not the official support? Thanks anyway.

Situation is this:
I didn't even try file upload yet.
Just installed the latest version 1.5 and that seems to work fine, but I can't login on their website to get my license file that I purchased. So still get the credit line under everything.
Now if they never reply to any contact to solve essential problems directly related to what we have purchased, of course we should then ask a refund. Right? I contacted also the payment processor and they mailed them also, but to no avail. After Five days. My client is waiting.
Even their Twitter account is empty. I this a sinking ship? With the captain still receiving the money?
Are you guys accepting this?

https://cutephp.com/forum/style_emoticons/default/unsure.gif   https://cutephp.com/forum/style_emoticons/default/sad.gif   https://cutephp.com/forum/style_emoticons/default/mad.gif

  • Registered: 2005-08-16
  • Posts: 1,861

Re: cannot login after purchasing licence and upgrading

Damoor, is it right that you are not the official support?


I am just another user. https://cutephp.com/forum/style_emoticons/default/mellow.gif

  • Piro
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  • Registered: 2006-03-02
  • Posts: 17

Re: cannot login after purchasing licence and upgrading

Situation is this:
I didn't even try file upload yet.
Just installed the latest version 1.5 and that seems to work fine, but I can't login on their website to get my license file that I purchased. So still get the credit line under everything.
Now if they never reply to any contact to solve essential problems directly related to what we have purchased, of course we should then ask a refund. Right? I contacted also the payment processor and they mailed them also, but to no avail. After Five days. ...


Ok, for the record, finally I got a reply and then it was solved quickly, because their registration system had sent me an old code from another license that I bought years before. So now it's all set. I guess support were buried under snow or something ...  https://cutephp.com/forum/style_emoticons/default/wink.gif

  • Registered: 2012-01-17
  • Posts: 773

Re: cannot login after purchasing licence and upgrading

Damoor, is it right that you are not the official support? Thanks anyway.

Situation is this:
I didn't even try file upload yet.
Just installed the latest version 1.5 and that seems to work fine, but I can't login on their website to get my license file that I purchased. So still get the credit line under everything.
Now if they never reply to any contact to solve essential problems directly related to what we have purchased, of course we should then ask a refund. Right? I contacted also the payment processor and they mailed them also, but to no avail. After Five days. My client is waiting.
Even their Twitter account is empty. I this a sinking ship? With the captain still receiving the money?
Are you guys accepting this?

https://cutephp.com/forum/style_emoticons/default/unsure.gif   https://cutephp.com/forum/style_emoticons/default/sad.gif   https://cutephp.com/forum/style_emoticons/default/mad.gif


Dear user!

Please send your ORDER-ID or re-send the letter from ORDER-ID to support@cutephp.com, we'll help you authorize and get the licensed file.

Best regards,
CN Support team
  • Piro
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  • Registered: 2006-03-02
  • Posts: 17

Re: cannot login after purchasing licence and upgrading

Dear user!

Please send your ORDER-ID or re-send the letter from ORDER-ID to support@cutephp.com, we'll help you authorize and get the licensed file.


Dear Support,
See my last post before this please.
It is solved! You just emailed me today and I have the licensed file downloaded and everything works.  https://cutephp.com/forum/style_emoticons/default/biggrin.gif
Thank you.

  • Registered: 2013-01-29
  • Posts: 1

Re: cannot login after purchasing licence and upgrading

REALLY