cannot login after purchasing licence and upgrading

Hello support, are you there?  ".handle_img_tag($matches[1].$matches[3], false)."

Same here. No response from support whatsoever. Used the support form: nothing. Used email: nothing. I think that is not acceptable.

Damoor, is it right that you are not the official support? Thanks anyway.

Situation is this:
I didn't even try file upload yet.
Just installed the latest version 1.5 and that seems to work fine, but I can't login on their website to get my license file that I purchased. So still get the credit line under everything.
Now if they never reply to any contact to solve essential problems directly related to what we have purchased, of course we should then ask a refund. Right? I contacted also the payment processor and they mailed them also, but to no avail. After Five days. My client is waiting.
Even their Twitter account is empty. I this a sinking ship? With the captain still receiving the money?
Are you guys accepting this?

".handle_img_tag($matches[1].$matches[3], false)."   ".handle_img_tag($matches[1].$matches[3], false)."   ".handle_img_tag($matches[1].$matches[3], false)."

Ok, for the record, finally I got a reply and then it was solved quickly, because their registration system had sent me an old code from another license that I bought years before. So now it's all set. I guess support were buried under snow or something ...  ".handle_img_tag($matches[1].$matches[3], false)."

Dear Support,
See my last post before this please.
It is solved! You just emailed me today and I have the licensed file downloaded and everything works.  ".handle_img_tag($matches[1].$matches[3], false)."
Thank you.